What is the expected delivery time?
We will process your order within 1-2 business days of order receipt, subject to stock availability.
Once dispatched, you will receive your order within 1-8 days, depending on the delivery service used and your location.
If the item you have ordered is not in stock, we will contact you via phone or email to discuss further options.
What are the delivery terms and conditions?
Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). There must be an authorized person to sign for the delivery during this to. Deliveries will occur Monday to Friday, not on weekends or public holidays. Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.
Advance notification of delivery day, date or time by phone or email is not possible. Since we use third party delivery, we are unable to provide this service, which is why we stress it is important to have a person at the premises to verify the goods have arrived.
We will not ship any goods that we deem to be dangerous to any country outside of Australia.
If your order does not arrive in the estimated time you should :
- Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the postman forgets to leave a card to tell you to pick the parcel up.
- If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
- Logon to our website to check that your shipping address was correct and that your order has been processed.