SHIPPING

Shipping Charges
Shipping charges are calculated based on the delivery method you choose.  You can choose from Australia Post Parcel Post or Australia Post Express Post (see section on Estimated Shipping Times) and the shipping cost will be displayed when you use the “checkout” procedure when ordering. 
In addition you may choose Best Standard Freight, which is Aussie Disposals Discounted Freight and is the best flat mailing rate available for your purchase and is calculated based on the weight of your purchase from the table below :

If you require a faster delivery service than these options, then please contact us and we can assist with making arrangement for shipping via your preferred carrier.  Any additional costs incurred because you choose a non-standard delivery method will be added to the cost of your order.
It is always best to have your parcel delivered to an address where you are sure that someone will be available to receive it during business hours.  A business address is often good for this reason, but if you hare having your parcel sent to work, remember to include your company’s name (and the department or level where you work).
Some of our goods are not permitted to be delivered because of health and safety reasons.  Other times, such as knives, require the person to present themselves for identification.  Some items are just too big and awkward or too valuable to be shipped safely.  Most of these items are marked in the online store as “in store only”, so if you require such an item, please check the store locator on our website for your nearest store location.

ESTIMATED SHIPPING TIMES
Australian deliveries: The estimated delivery times shown during the “checkout” procedure are Australia Post estimates for the actual delivery time only. Please allow approximately an additional two working days for your payment to be processed and your order to be dispatched. Delivery times are from the time the parcel is dispatched, not from the time you place your order. Make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doe not include public holidays. 

Please note that if we need to source your stock from one of our nearby stores, we will inform you of the actual delivery time if it is anything other than as explained above.

International Deliveries: Most orders to be delivered outside Australia will be received approximately three to four weeks from when your order is placed. However this does vary considerably - and largely depends on where in the world we are shipping to (and the postal system of that country). Please allow up to four weeks for delivery of your order.  Please contact us via email at sales@aussiedisposals.com.au if you have any questions regarding shipping times to your country.

Export Restrictions: We will not ship any goods that we deem to be dangerous to any country outside of Australia.
If your order does not arrive in the estimated time you should :

• Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the postman forgets to leave a card to tell you to pick the parcel up.
• If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
• Logon to our website to check that your shipping address was correct and that your order has been processed.

If you have done all the above and still have no parcel? Email us at sales@aussiedisposals.com.au with your order number and we will look into it for you.

RETURNS POLICY

Aussie Disposals stands behind the quality of our merchandise and is dedicated to providing high quality goods and services for our clients. If you are not happy with your online order for any reason, then do not hesitate to contact us so that we can endeavor to correct the situation.

Aussie Disposals will accept the exchange of any unworn or un-used goods as long as they are in original condition and still have their tags, however please contact us first so that we can determine the best remedy.

You can return the goods with the original receipt as proof of purchase within 30 days.

If possible it would be best if you could take your returns to your nearest Aussie Disposals Store (see our online store locator for your nearest store).  If you cannot get to a store, please contact us first on (03) 9799 5777 to discuss your reason for return and your preferred remedy i.e. whether you would like a bigger/smaller size, different colour etc. Where possible we will provide you with the requested exchange, but if out of stock we will provide you with a store credit.  Unfortunately if you need to return any items, the postage costs on these returns will be borne by you and shipping and handling costs on returns are non-refundable.  Returned items must be received by us in the same condition as you received them, so please pack any returned items carefully to ensure they arrive safely.

If unfortunately you receive damaged goods (damaged in transit or otherwise) then we will provide replacement goods at our discretion provided you contact us about the problem within 7 days of receipt of the goods. Damaged or faulty goods may need to be returned to us, however please contact us first so that we can determine the best remedy.

Please return any damaged goods or goods received incorrectly (with original receipts) to :

Attention: Website Sales

Aussie Disposals Head Office
Cnr. Sth. Gippsland Hwy & Pound Road
DANDENONG   VIC   3175